#Zoho outlook profile manual#

You have trouble understanding team productivity.

When conversations slip through the cracks, both you and the people you’re replying to pay the price. Without the ability to assign conversations, keeping track of things can get difficult. If more than one does, chances are you’re ready to invest in a different solution. If you’re still unsure whether you need to find a new solution or not, see if any of the pain points below apply to you. Signs you may have outgrown Outlook Shared Mailbox If you use it and have plans to grow, it’s not a question of if you’ll need a different solution but when you’ll need one. What it all comes down to is this: Outlook Shared Mailbox simply isn’t a long-term solution.

#Zoho outlook profile manual#

There aren’t automations to reduce manual work, and you don’t get access to the types of reports that would help you better understand volume and performance - things that could boost your team’s productivity. However, Outlook Shared Mailbox isn’t a tool expressly built for team email management. There shouldn’t be much of a learning curve for getting used to the basic functionality of the tool. You get access to some very basic collaboration tools that can help you kick off your support efforts, and the setup process isn’t incredibly complicated.įurther, if you’ve been using Outlook as your standard email client, using Shared Inbox is essentially the same basic interface. Generally speaking, Outlook Shared Mailbox’s biggest advantage is that it’s free. Advantages and disadvantages of Outlook Shared Mailbox We also offer seven Outlook Shared Mailbox alternatives to consider - and share some notable features of each.

In this article we cover the advantages and disadvantages of using Outlook Shared Mailbox for customer communications. But these tools often lack the features teams need to manage their inboxes in the most efficient way. The most common example of this is using a standard email client - like Outlook or Gmail - to manage your team’s inbox. Whether you’re a customer service team trying to support your company’s customers or leading an admissions department at a university and communicating with students, getting people the answers they need - when they need them - is important.īut when it comes to collaborating and communicating over email, it’s simple to default to the tools that are already available to you.